Obtaining feedback from patients and taking account of their views and priorities is vital for bringing about improvements in the quality of care, and placing the patient at the centre of health services. Indicators will be derived from the survey results for each trust, for each of five domains of patient experience. Safe, high-quality, coordinated care covers patients' experience of these aspects of care, such as coordination of care following referral.
| Legend | |
|---|---|
| Band 1 - poor | Value below 99.9% lower limit of expected distribution |
| Band 2 | Value between 99.9% and 97.5% lower limits of expected distribution |
| Band 3 | Value within the central 95% probability limits of expected distribution |
| Band 4 | Value between 99.9% and 97.5% higher limits of expected distribution |
| Band 5 - good | Value above higher 99.9% limit of expected distribution |