The NHS will be transformed through better engagement with patients, the public and staff. By regularly seeking out and acting on local staff feedback, the NHS will create patient responsive services. In the 2001 publication of performance ratings a commitment was made to have focus on patient and staff issues, based on information drawn from comprehensive surveys. Human Resource Management (HRM) practices have been shown, in many studies in different sectors, to be linked with staff satisfaction, productivity, retention, role clarity and perceptions of support. Recently, they have also been shown to be linked with patient mortality in NHS acute trusts. Therefore the quality of HRM practices within a trust can be viewed as a key indicator of the trust's performance.
| Legend | |
|---|---|
| Band 1 - poor | Value below 99.9% lower limit of expected distribution |
| Band 2 | Value between 99.9% and 97.5% lower limits of expected distribution |
| Band 3 | Value within the central 95% probability limits of expected distribution |
| Band 4 | Value between 99.9% and 97.5% higher limits of expected distribution |
| Band 5 - good | Value above higher 99.9% limit of expected distribution |