The NHS will be transformed through better engagement with patients, the public and staff. By regularly seeking out and acting on local staff feedback, the NHS will create patient responsive services. In the 2001 publication of performance ratings a commitment was made to have focus on patient and staff issues, based on information drawn from comprehensive surveys. Health and Safety are important features of any organisation. Incidents which contravene health and safety regulations can be dangerous to the health of both staff and patients. In addition, bullying, harassment, abuse or physical violence shown towards staff from any source (colleagues, managers, patients or relatives) can be damaging to employees' health and can cause an increase in stress, leading in turn to increased absence from work and poorer patient care as a result.
| Legend | |
|---|---|
| Band 1 - poor | Value below 99.9% lower limit of expected distribution |
| Band 2 | Value between 99.9% and 97.5% lower limits of expected distribution |
| Band 3 | Value within the central 95% probability limits of expected distribution |
| Band 4 | Value between 99.9% and 97.5% higher limits of expected distribution |
| Band 5 - good | Value above higher 99.9% limit of expected distribution |