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Mental health trust overview

Key targets

The key targets, including details of why the indicator is included, data source, the period of time assessed by the indicator, and the technical specification (construction), are available via the indicator links on the left-hand side of this page.

The key targets are:

  • Assertive Outreach Team implementation
  • CMHT integration
  • CPA systems implementation
  • financial management
  • hospital cleanliness
  • Improving Working Lives

Balanced scorecard indicators

These indicators have been chosen to provide a balance across a broad range of areas.

The balanced scorecard indicators, including details of the rationale, the data source and the data period and technical specification (construction), are available via the indicator links on the left side of this page.

The balanced scorecard indicators are:

Clinical focus

  • child protection
  • clinical governance composite indicator
  • clinical negligence
  • CPA/complex care indicator
  • psychiatric readmissions (adults)
  • psychiatric readmissions (older people)
  • suicide rate

Patient focus

  • better hospital food
  • missed outpatient appointments
  • outpatient booking
  • patient complaints
  • patients with copies of their own care plan
  • privacy and dignity
  • service user survey: access and waiting
  • service user survey: better information, more choice
  • service user survey: building closer relationships
  • service user survey: safe, high-quality, coordinated care
  • transition of care between adult services and OPMH
  • transition of care between CAMHS and adult services

Capacity and capability

  • CAMHS service mapping
  • Child and Adolescent Mental Health Services: increased services
  • consultant appraisal
  • Crisis Resolution Team implementation
  • HES & Workforce datasets: data quality on ethnic group
  • junior doctors' hours
  • out of catchment area treatments (adults)
  • out of catchment area treatments (older people)
  • physical environment
  • staff opinion survey: health, safety and incidents
  • staff opinion survey: human resource management
  • staff opinion survey: staff attitudes

Clinical governance reviews

As for last year, information from the Healthcare Commission's reviews has been used in determining poorly performing (zero star) and high performing (three star) mental health trusts.

Clinical governance review (CGR) assessment levels and subsequent progress made against action plans for mental health trusts have been used in the 2004 star ratings, in accordance with the Healthcare Commission's Finsbury rules.

Mental health trusts whose reports were published before 25/7/2003 have had their progress assessed unless they already had at least one level III assessment and no level I assessment (ie they were already eligible for three star status under the Finsbury rules).

Mental health trusts whose reports were published on or after 25/7/2003, up to and including those trusts whose CGR visit week commences 15/3/2004, have has the assessment levels in their reports taken into account for their star ratings.

There is one exception to the above. Assessments made of NHS Direct services have not affected the rating of the host trust.

Indicators which are not applicable to all trusts

Some key targets and balanced scorecard indicators may only be appropriate for some individual specialist trusts. For instance, indicators relating to Child and Adolescent Mental Health Services (CAMHS) do not apply to trusts that do not provide these services. A trust rating has been allocated on the basis of those key targets and indicators that are appropriate to the trust concerned.

Learning disability trusts

The three specialist learning disability trusts have not been assessed as part of the 2004 performance ratings. The ratings published for these trusts in 2003 were based on a limited subset of the mental health key targets and performance indicators, as no specific learning disability performance indicators were available. The Healthcare Commission is working on the development of suitable indicators, however these are not available in time for the assessment of performance in 2004.

Combined trusts

Combined trusts, those that provide services in mental health as well as acute or primary care, need to refer to the indicator lists for both trust types and will be have been rated in both sectors (acute and mental health, or primary care and mental health).


Secondary Navigation - links to other pages in this section

View performance indicators and ratings for 2003/2004:
 

Having trouble finding your trust?

You can use this to find the name of your local trust by searching on the map. This applies to all trust types.

Note: you will need to return to the Commission's site to view ratings.

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